FAQs

www.clsonline.co.uk is our online camera technology store for Countryside Landowners Security www.countrysidelandownerssecurity.com

We are part of the established Secure Empty Property Limited (SEP) www.secureemptyproperty.com  a UK-wide fully accredited specialist security business.

Our background in SEP involves securing sites that are remote or unsupervised for long periods and don’t have mains power.

 We know what works with years of specialisation giving you confidence in the security cameras we offer.
 
 

We have four models of camera which are:

(1) CLS Revo 360 4G Camera - perfect for more remote locations without access to wifi.

(2) CLS Revo 360 WiFi Camera

Both these cameras are designed for greater areas of detection and can pan 355 degrees, zoom in and tilt via the CamHipro App.

Please look the flow chart below for easy product selection

(3) CLS Static Zoom Wifi

(4) CLS Static Zoom 4G 

Both cover the static position you have selected but do have the ability to zoom in when required using the CamHipro App.

We have all the instructions in the download section of the website.

To summarise you download the CamHipro App from your App store for free.

Once downloaded copy the bar code on the camera to start the process.

We fully explain how to use the App with your camera.

If you have more than one camera, they're all on the same App as camera 1, 2, 3 etc.

More than one user can have the App and access to the camera footage.

Please look the flow chart below for easy product selection

If you have a good Wifi signal and mains power situated near where you want to put the camera you're ready to go.

If you have no Wifi where you want to put the camera but do have mains power, you can use the 4G camera which uses a sim card to communicate.

You can check with your own mobile phone for signal strength where you want to install the camera or use the mobile checker for the mobile networks which are best in your area.

You can use your own sim card, or we can supply a free giffgaff sim card which is on the O2 network.

giffgaff has well-priced data bundles and an easy App to use.

Using a typical camera as an example, 4G data use costs around £8 a month for 15 minutes a day of live streaming.

Other mobile network data charges may be different.

A UK three-point plug and lead adapter come as standard with our cameras.

We offer cable extensions if needed to get mains power to a camera at range.

If you wanted to utilise a 12V leisure battery, charge lasts around 10 days but depends on settings and alerts received etc. 

If you need a solar power trickle charge set up, we can supply that variant as well.

See accessories for more information.

The cameras are ready for your installation and all the set-up instructions are available in pdf format from the download section of the website.

Follow in the order written for easy installation. No major technical knowledge is needed.

If you experience difficulties, please contact sales@clsonline.co.uk   

CLS Online is part of Secure Empty Property (SEP), a fully accredited security business covering the whole UK.

If you wanted SEP to install for you, (dependant on geographical location) or you have a bigger project, please go to www.countrysidelandownerssecurity.com to see our full range of services.

Of course, there will be a cost implication if we install your camera as we try to offer competitive self-install pricing through the CLS online website.

We are currently using DPD as our courier.

We'll keep you in the loop with dispatch and tracking information.

Normal mainland UK receipt is approximately 3-5 days if ordered Monday to Thursday.

Friday or weekend order dispatch will start when the office opens again on Monday.

E-mail is always the best at sales@clsonline.co.uk our contact details are available in the footer of the website.

We work Monday to Friday and endeavour to respond to all queries within 24 hours.

Although this can be longer during busy periods.